Privacy policy

Freshhub operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Freshhub is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process personal information including:

Contact details (name, address, phone, email)
Financial and payment information
Account details (username, password, preferences)
Transaction history
Communications with us
Device and browser information
Usage behavior on our website

We collect information directly from you, automatically through cookies and tracking tools, and from service providers or partners.

How We Use Your Information

We use your information to:

Provide and manage services and orders
Process payments and deliveries
Improve user experience and product recommendations
Send marketing and promotional messages
Prevent fraud and ensure security
Provide customer support
Comply with legal obligations

Sharing of Information

We may share your data with:

Shopify and service providers (payment, shipping, analytics)
Marketing and advertising partners
Affiliates or business partners
Legal authorities when required

Data Security

We take reasonable security measures, but no system is 100% secure. You are responsible for keeping your account details safe.

Your Rights

Depending on your location, you may request:

Access to your data
Correction of data
Deletion of data
Data portability
Opt-out of marketing emails

Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze site traffic.

Children's Data

Our services are not intended for children, and we do not knowingly collect their data.

Contact Us

If you have questions or requests regarding your data, you can contact us at:

Email: support@freshhub.sa
Phone: +966 56 688 9118
Address: P.O 23213 - Al Ruwais Faidh Al Samaa ST, Jeddah, Saudi Arabia 22230